Last Updated: 2025
1. Agreement to Terms
These Company Terms of Service (“Agreement“) constitute a legally binding agreement between the registered business entity accessing the Platform (“Company,” “you“) and Transotek (“Platform Provider,” “we,” “us,” “our“) governing your use of the Transotek digital dispatch platform (the “Platform“).
By registering an account, you agree to be bound by this Agreement and our Privacy Policy. If you do not agree, you may not access or use the Platform.
2. Definitions
“Platform” refers to the Transotek dispatch services, including related websites and software.
“Client” refers to an end-user who requests transportation via the Platform.
“Company” refers to a business entity operating a fleet of three (3) or more vehicles for passenger transportation.
“Your Drivers” refers to all individuals who provide transportation services under your Company account.
3. Company Status and Responsibilities
3.1. Independent Entity.
You are a separate business entity from the Platform Provider. This Agreement does not create a partnership, joint venture, or agency relationship.
3.2. Your Responsibilities. You are solely responsible for:
(a) The actions, conduct, and performance of Your Drivers.
(b) Screening, Training, and Supervision: Ensuring Your Drivers are adequately screened, trained, licensed, and supervised to provide safe and professional transportation services.
(c) All wages, benefits, taxes, and insurance obligations for Your Drivers.
(d) Complying with all applicable laws and municipal bylaws.
4. Company Eligibility and Fleet Requirements
4.1. Requirements. To be a Company on the Platform, you must, at your own expense, maintain and be able to provide proof of:
(a) Valid business registration.
(b) For each vehicle: valid commercial automobile insurance, vehicle registration, and municipal licensing.
(c) For each of Your Drivers: a valid driver’s license and any other required permits.
4.2. Verification. You grant the bylaw the right to conduct reasonable checks to verify your documentation.
5. Financial Terms
5.1. Service Fee. The Company will be charged a monthly Service Fee, tiered based on fleet size (e.g., starting at $800 + tax for 3-5 vehicles). Fees are subject to change with thirty (30) days’ prior notice.
5.2. Payouts. Payouts for completed rides will be remitted to your designated account via our third-party payment processor.
6. Your Conduct and Responsibilities
You agree to ensure that your Company and Your Drivers will:
(a) Provide professional, safe, and lawful services.
(b) Not discriminate against Clients.
(c) Maintain the confidentiality of your login credentials.
(d) Not engage in fraudulent activity.
7. Insurance
You must maintain primary commercial automobile liability insurance for your entire Fleet that meets or exceeds legal requirements. You acknowledge that we do not provide any insurance coverage for you. You agree to indemnify us for any losses due to your failure to maintain adequate insurance.
8. Intellectual Property
The Platform is the exclusive property of the Platform Provider. This Agreement grants you a limited, non-exclusive, non-transferable license to use the Platform solely for managing your Fleet.
9. Limitation of Liability; Indemnification
9.1. Limitation of Liability. To the fullest extent permitted by law, we shall not be liable for any indirect damages. Our total liability to you is limited to the amount of Service Fees paid by you in the preceding six (6) months.
9.2. Indemnification. You agree to indemnify and hold us harmless from any claims arising from:
(a) your use of the Platform;
(b) the provision of services by your Company or Your Drivers;
(c) your breach of this Agreement; or (d) your violation of any law.
10. Termination
10.1. By You. You may terminate this Agreement at any time by ceasing use and deleting your account.
10.2. By Us. We may terminate this Agreement or suspend your account immediately, without notice, for breach of this Agreement, including but not limited to: fraudulent activity, serious client safety complaints, failure to maintain required insurance, or other conduct we reasonably determine to be harmful to our business, reputation, or users.
11. Survival
Sections 3 (Company Status and Responsibilities), 7 (Insurance), 8 (Intellectual Property), 9 (Limitation of Liability; Indemnification), and 11 (Governing Law) shall survive any termination of this Agreement.
12. Governing Law
This Agreement shall be governed by the laws of the Province of Ontario.
13. Changes to this Agreement
We may modify this Agreement by posting the revised terms on the Platform. Your continued use after such changes constitutes your acceptance.
14. Contact Information
Questions about this Agreement can be directed to: